Key Account Manager

Key Account Manager– Special Events Company (Pershore)
Pershore |Full-time | £30,000–£35,000

Are you organised, detail-driven, and passionate about turning exciting events into seamless experiences? We’re a vibrant special events company based in Pershore, and we’re looking for a Key Account Manager to join our lively team and play a key role in the smooth running of our operations.

Working Hours

• Monday to Friday, 9:00 AM – 5:30 PM

Key Responsibilities
Focus Areas: Client Retention | Relationship Management | Account Growth Direct Responsibilities include:

Client Relationship & Retention

• Serve as the primary point of contact for assigned key clients, fostering strong long-term relationships
• Conduct regular check-ins, feedback sessions, and performance reviews to maintain high client satisfaction
• Resolve escalated client concerns promptly, ensuring trust and continued engagement.

Account Growth & Strategy

• Identify and present upsell, and cross-sell opportunities based on evolving client needs.
• Analyse account performance trends to uncover growth opportunities and guide strategic decision-making.
• Develop tailored account growth plans with measurable objectives and timelines.

Team & Project Collaboration

• Work closely with project management, delivery, and product teams to ensure smooth execution and timely delivery of services
• Communicate client expectations clearly across teams, aligning deliverables with strategic account goals.

Reporting & Performance Oversight

• Prepare and deliver regular performance reports, highlighting KPIs, milestones, and progress toward account goals.

Leadership & Mentorship

• Mentor, guide, and support the Junior Account Manager in daily tasks and strategic development.
• Delegate responsibilities effectively while fostering growth and autonomy in junior team members.
• Conduct regular 1:1s, performance reviews, and provide constructive feedback

 
 Must-Have Skills

• Communication & active listening
• 1 year + experience in client management / account management / project management
• Emotional intelligence & empathy
• Negotiation & time management
• Account planning & growth strategy
• Data analysis & business acumen
• CRM tools
• Project coordination & reporting
• Presentation and pitch delivery
• Team mentorship & delegation
• Coaching junior staff
• Conflict resolution

What You’ll Get
We believe great people deserve great perks. Here’s what’s in store:

• Bonus Scheme & Performance Bonus
• Casual Dress Code & Company Events
• Gym Membership
• Free & On-site Parking
• Private Medical Insurance
• Company Pension

Ready to join a team that brings unforgettable events to life? Apply now and help us turn plans into magic behind the scenes.