Customer Service Assistant

Job Advert: Customer Service Assistant – Community Equipment Service Job Category: Admin & Clerical (Agency Worker)
Location: Rhondda Cynon Taf County Borough Council
Employment Type: Temporary 
Start Date: 18 January 2026
End Date: 10 April 2026
Hours: 37 hours per week
Working Hours: 09:00 – 17:30
Salary:

• PAYE: £13.26 per hour
• Umbrella: £17.35 per hour

Are you an organised and customer-focused professional with strong administrative skills? Network Recruitment Wales is seeking a Customer Service Assistant to join the Community Equipment Service at Vision Products on behalf of Rhondda Cynon Taf County Borough Council.
What You’ll Do:

• Handle telephone queries with professionalism, empathy, and efficiency.
• Assist with scheduling deliveries, collections, and equipment repairs, coordinating with clients to arrange suitable dates in line with order requirements.
• Carry out general administrative duties to support the smooth day-to-day running of the service.
• Maintain accurate records and ensure information is processed in line with service standards.
• Work collaboratively with colleagues to deliver a responsive and customer-focused service.

What We’re Looking For:

• Previous experience in a customer service or administrative role.
• Strong communication skills, both verbal and written.
• Good organisational skills with the ability to manage multiple tasks effectively.
• Confidence in handling telephone-based enquiries in a busy environment.
• A professional, reliable, and team-oriented approach to work.

Essential Requirements:

• Eligibility to work in the UK.
• CV.
• Photo ID.
• Proof of eligibility to work.
• Two years’ references/work history.

Why Join Us? This role offers the opportunity to work within a vital community service, supporting residents by ensuring essential equipment is delivered, collected, and maintained efficiently. You’ll be part of a supportive team while gaining valuable experience within a local authority setting.
How to Apply: Interested in this opportunity? Submit your CV and required documents to Network Recruitment Wales today.
📞 01443 230222
🌐 Visit: Network Recruitment Wales website

Network Recruitment Wales is an equal opportunities employer.