Families First Advice Line Advisor

Families First Advice Line Advisor
Location: Vale of Glamorgan (Hybrid: Primarily Remote with Occasional Office-Based Work)
Employment Type: Temporary (14 July 2025 – 17 October 2025)
Hours: 37 hours per week (Monday to Friday, 09:00 – 17:00)
Pay: PAYE £13.17/hour | Umbrella £17.03/hour
Closing Date: 20 June 2025, 17:00
Are you a compassionate and organised professional with a passion for supporting families and communities? Network Recruitment Wales is seeking a dedicated Families First Advice Line Advisor to join the Families First team in the Vale of Glamorgan for a temporary 14-week assignment from 14 July to 17 October 2025.
What You’ll Do:

• Provide advice and guidance to parents, carers, and professionals via telephone, in line with Families First guidance, national standards, and relevant legislation.
• Signpost families and professionals to appropriate local services to meet identified needs.
• Conduct wellbeing assessments, including needs and risk assessments, to inform casework planning.
• Maintain accurate, up-to-date electronic case records for children, young people, and families.
• Work collaboratively with service users, carers, and multi-disciplinary agencies to deliver high-quality support.
• Attend meetings, produce reports, and contribute to team plans to enhance service delivery.
• Promote awareness of community services and ensure compliance with safeguarding, health and safety, and council policies.

What We’re Looking For:

• Experience in providing advice or administrative support in a busy environment (desirable but not essential).
• Strong IT literacy and excellent communication skills with a focus on accuracy and detail.
• Ability to manage multiple tasks, prioritise workloads, and meet tight deadlines in a fast-paced setting.
• Knowledge of relevant legislation, such as the Social Services and Wellbeing (Wales) Act and All Wales Child Protection Procedures (or willingness to learn).
• Commitment to continuous professional development and active participation in supervision and team meetings.
• A proactive, team-oriented approach with the ability to work independently in a hybrid setting (primarily remote with occasional office-based work).

Why Join Us?

• Competitive pay: £13.17/hour (PAYE) or £17.03/hour (Umbrella).
• Flexible hybrid working arrangement to suit your lifestyle.
• Opportunity to make a meaningful difference to families in the Vale of Glamorgan.
• Join a supportive team with Network Recruitment Wales, where your skills and dedication are valued.

Ready to Empower Families?
Apply now to join the Families First team and help provide vital support to families and professionals! Contact Network Recruitment Wales to submit your application by 17:00 on 20 June 2025.