Planning HWB Officer

Job Advert: Planning HWB Officer – Carmarthenshire
Planning HWB Officer – Business Support
Location: Carmarthenshire, West Wales
Contract: 2nd June 2025 – 31st August 2025 (Initial 3 Months, Potential Extension)
Hours: 37 hours/week, Monday–Friday, 9:00 AM – 5:00 PM (4:30 PM on Fridays)
Pay: Competitive hourly rate + agency support benefits

Are you a customer-focused professional ready to support planning services in Carmarthenshire? Join Network Recruitment Wales – NRW People as a Planning HWB Officer and deliver exceptional business support over an initial 3-month contract, with potential for extension. Earn a competitive rate, enjoy hybrid working after training, and make a difference—all with the backing of a leading Welsh agency.

Why This Role?
Be the First Point of Contact: Resolve 80% of customer enquiries at the first touchpoint, providing efficient, bilingual support to the public, councillors, and senior management.
Hybrid Flexibility: Start with full-time in-office training, then move to 2–3 days in the office per week, balancing work and life.
Community Impact: Support planning services in Carmarthenshire, helping customers navigate enquiries, complaints, and applications.
Welsh Pride: Contribute to a meaningful role in West Wales with an agency committed to local communities.

What You’ll Do:
Act as the customer’s advocate, managing a caseload of public, member, and senior management enquiries with courtesy and efficiency.
Provide prompt, accurate advice on a range of services, including complaints, councillor enquiries, and online form assistance, resolving issues at the first point of contact.
Utilize Council IT systems and Microsoft 365 to process enquiries, update web content, and maintain accurate, confidential records.
Make daily decisions on service eligibility within guidelines, ensuring compliance with financial and administrative procedures.
Collaborate with colleagues to deliver high levels of customer satisfaction and support the department with administrative tasks.

What We’re Looking For:
Skills: Strong bilingual communication (English/Welsh preferred—training provided if needed), competent in Microsoft 365, and experienced with customer-facing IT systems.
Qualities: Reliable, enthusiastic, and able to work independently or as part of a team, with a commitment to customer care.
Experience: Proven experience in direct customer contact (face-to-face or telephone) and working to tight deadlines.
Requirements: Educated to GCSE standard; ability to work full-time in the office during training, then 2–3 days/week; eligibility to work in the UK.
Bonus Points: Customer service training or experience in a demanding environment; Welsh language fluency.

Why Choose NRW People?
At Network Recruitment Wales, we’re your career partners:
Local Expertise: We know Wales inside out, placing you in roles that matter.
Seamless Support: From start to finish, we’ve got you covered with top-notch agency care, including full training for this role.
Great Rates: Earn a competitive hourly rate with the flexibility of a 3-month contract (with potential extension) and additional support benefits.

Ready to Apply?
This 3-month contract starts 2nd June 2025, offering 37 hours/week (9:00 AM – 5:00 PM, 4:30 PM on Fridays) in a role that supports planning services in Carmarthenshire. If you’re ready to be the first point of contact for customers, send your CV to us but act fast—applications close soon!