Housing Advice Officer
OR10369
£15.84 - £20.01 Per Hour
Full Time
Temporary
Caerphilly, Caerphilly
Public Sector And Council
Posted 1 day ago
Expires In 28 Days
Job Description
Location: Hengoed
Hours: 37 hours per week (Monday–Friday, office-based)
Start Date: 04/08/2025
Duration: 12 weeks
Pay Rate: £15.84/hour (PAYE) or £20.01/hour (Umbrella)
Support People in Need with Your Housing Expertise!Are you experienced in homelessness services and passionate about helping individuals find housing solutions? Network Recruitment Wales is seeking 2 Housing Advice Officers to join a dynamic team in Hengoed. This role offers the opportunity to make a real difference by providing advice and support to those facing housing challenges.
What You’ll Do:
- Answer calls and provide advice and assistance to individuals contacting the service.
- Assess housing needs, investigate cases, and make homelessness decisions in line with relevant legislation.
- Manage a caseload, ensuring accurate record-keeping and data entry (experience with CIVICA Abritas system is a plus but not essential).
- Maximise housing options to discharge duties effectively, including referrals to emergency housing teams.
- Monitor and manage placements, utilise grant funding, and make referrals to support services.
- Handle difficult conversations with empathy and professionalism while meeting deadlines and prioritising tasks.
- Direct experience in a homelessness team within a local authority setting.
- Knowledge of homelessness legislation, caseload management, and housing need investigations.
- Strong customer service skills and the ability to have challenging conversations.
- Excellent record-keeping and data entry skills, with attention to detail.
- Understanding of the Renting Homes framework and grant funding to alleviate housing needs.
- Desirable: Level 4 qualification on the Credit and Qualifications Framework.
- Required Documents:
- Proof of Eligibility to Work in the UK
- Make a meaningful impact by helping individuals secure housing solutions.
- Work in a supportive team environment
- Apply your expertise in homelessness services to deliver positive outcomes.
- Opportunity to develop skills in a fast-paced, rewarding role.
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