Candidate Engagement Officer

Candidate Engagement Officer
 
Key details

• Salary: £23,000 to £27,000
• Contract: Permanent
• Location: Westbourne Manor, Edgbaston
• Purpose: Support consultants by keeping candidates warm, ready, and responsive across the full recruitment journey

 
The role
You keep the candidate side moving. You speak to applicants fast, screen and qualify them, keep them informed, and remove friction so consultants fill vacancies quicker. You are the person who stops candidates drifting off into the wild because nobody called them back. Candidate engagement is consistent communication across the process, from first advert through to placement.
 
What you will do day to day

Candidate engagement and candidate care

• Call new applicants quickly, build rapport, and confirm the basics, role preferences, availability, travel radius, and experience.
• Keep candidates updated on next steps, timelines, and outcomes so they stay engaged and show up when booked.
• Run regular check-ins with active candidates so you always know who is available and who is not.

 
Adverts and application handling

• Write clear, attractive adverts for education roles using the company tone of voice.
• Screen applications, review CVs, and book candidates in for calls and registrations.

 
CV support and candidate marketing

• Support candidates to improve CVs, personal profiles, and role summaries so consultants have clean, school-ready profiles to send.
• Capture key details fast, strengths, SEN experience, key stages, behaviour management comfort, then present it clearly.

 
Interview and trial preparation support

• Brief candidates before school interviews and trial days, confirm arrival details, dress code, safeguarding expectations, and what the school wants.
• Reduce no-shows by confirming attendance and managing last-minute issues early.

 
CRM and data accuracy

• Maintain accurate candidate records on the CRM, notes, availability, preferences, compliance status, and contact history.
• Use the CRM to manage communications and keep the pipeline organised.

 
Support to consultants

• Share live availability lists and short candidate summaries so consultants can fill roles fast.
• Chase missing information and keep candidate progress moving so consultants spend less time admin-wrangling and more time filling jobs.

 
What you need

• Strong phone manner and confidence speaking to new people all day.
• Organised approach, you will juggle multiple vacancies, call-backs, and candidate updates.
• Good writing for adverts and CV profiles.
• Ability to stay calm when priorities change every ten minutes, which they will, because recruitment.

 
What you get

• £23,000 to £27,000 salary
• A clear progression route into resourcing or consultant roles
• A strong office base at Westbourne Manor, Edgbaston, because humans insist work feels like a period drama set

 
Due to the number of applications, only successful applicants will be contacted