Smart Meter Operability Manager

If you love solving complex operational puzzles, leading high‑performing teams and turning data into action, this is your opportunity to make an impact that customers feel every day.

Thames Water is looking for a Smart Meter Operability Manager to be the operational heartbeat that keeps the estate running at its best, maximising performance, meeting regulatory commitments and driving customer satisfaction: our smart meters power accurate billing, faster problem resolution and better water management.

What you’ll be doing as our Smart Meter Operability Manager:

• Lead and coach the operations team to keep the smart meter estate fully functional—diagnose issues fast, resolve faults first time, and optimise installation and maintenance.
• Own regulatory reporting to Ofwat, ensure PCD commitments are met, and manage investigation workloads and budgets.
• Work across field services, suppliers and network teams to prioritise meters impacting billing and compliance.
• Identify and fix root causes, using insights to reduce truck rolls and improve first‑time fix.
• Champion data quality and keep firmware and apps up to date across the meter estate.
• Improve customer communications and introduce new channels where needed.
• Drive continuous improvement through supplier engagement and process feedback.

Location: Hybrid - Worcester House, Langley SL3 6EY
Hours: 36 hours per week

What you should bring to the role:
To thrive in this role the essential criteria is:

• Smart metering expertise. Strong understanding of AMI, MDMS and the broader meter asset technology suite.
• Operational leadership. Proven experience running smart metering operations with a focus on safety, quality, SLA adherence and continuous improvement.
• Insight to action. A track record of using data to build and deliver action plans that lift operability and customer outcomes.
• Supplier management. Confident leading multi‑supplier performance to drive accountability and results.
• People leadership. You coach, empower and set clear standards—owning problems through to resolution.
• Stakeholder influence. Comfortable collaborating across field services, delivery, technical, audit, retail and network teams to land change.
• Resilience and drive. You’re solutions‑focused, tenacious and calm under pressure—keeping teams moving forward.

What’s in it for you?

• A Competitive starting salary of £63,000 per annum.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.