DS Insight Analyst

This is an essential new role in the business that is required to collect and analyse customer data across all of Developer Services activity and customer channels. You will provide insight which will drive our DMEX improvement initiatives and plans and ultimately drive our overall DMEX performance. You will monitor the success and outputs of change initiatives ensuring efforts are focussed on impacts and optimal benefits are delivered.

You will seek and gather insight from across the wider Water and CX industry to enable our change programme to flex and react to developing strategies.

Your key responsibilities will include:

• Provide relevant and effective data analysis and interpretation, using inputs from multiples sources
• Identify and highlight trends and patterns
• Ensure data and insight are provided at an appropriate frequency to the right audiences
• Ensure root causes of multiple sources of data are understood and aligned
• Communicate findings to key stakeholders
• Influence colleagues and stakeholders to ensure decisions and priorities are data led
• Model, track and monitor the outputs and impacts of DMEX plans and other change initiatives
• Monitor and understand trends in the wider water industry, particularly Developer Services operations, DMEX and Water UK metrics, and other external sources

What you should bring to the role:

• Proven data analysis and insight experience
• Strong collaboration, relationship building and stakeholder management skills
• Creation of CX and insight reports and data files, clearly articulating improvement opportunities

What’s in it for you?

• Competitive salary from £36,000 to £43,000 per annum, depending on experience
• Generous Pension Scheme through AON
• 26 days holiday per year increasing to 30 with length of service (plus bank holidays
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.