Customer Service Administrator Travel

Job Title: Customer Service Administrator Travel
Location: Edinburgh East
Contract Type: Temporary Ongoing
Rate of Pay: £15.53 per hour
Hours of Work: Monday - Friday 36 hours per week

Join Our Community Transport Team and Make a Real Difference

Are you passionate about helping others? Do you have a flair for problem-solving and logistics? We're looking for a dedicated and compassionate Customer Service Administrator to join our Community Transport Hub, supporting vulnerable adults with mobility challenges and children, including those with additional support needs.
This is a unique and rewarding opportunity to be part of a team that designs and delivers safe, efficient, and person-centred travel solutions for those who need it most.

Key Responsibilities

• Design and facilitate tailored travel plans for children and adults with a range of needs, ensuring safety, comfort, and dignity at all times.
• Book and schedule transport using specialist software, matching passengers with appropriate vehicles and contractors.
• Work closely with schools, health and social care professionals, and transport providers to gather information and coordinate timely travel arrangements.
• Provide advice and guidance on travel eligibility criteria and available transport options, supporting decision-making and care planning.
• Dispatch vehicles and allocate routes, ensuring cost-effectiveness and alignment with service requirements.
• Support administrative processes such as ordering services, processing invoices, and maintaining accurate data records.
• Procure transport services within a set framework and budget, escalating higher-value decisions to management as needed.
• Contribute to the development of innovative travel solutions that promote independence and inclusion.

We're looking for someone who is:

• Empathetic and customer-focused, with a genuine commitment to supporting vulnerable people.
• Organised and detail-oriented, able to juggle multiple tasks and deadlines.
• Skilled in problem-solving and route planning, with good judgment in complex situations.
• Comfortable with using technology, including Microsoft Word, Excel, and scheduling software.
• A confident communicator who can build strong relationships with internal teams, external partners, and service users.

How to Apply:
If you're ready to help shape safer, smarter, and more inclusive travel solutions for those who rely on them, we want to hear from you.

Apply now at via this advert!