Customer Service Operative

Customer Service Advisor – Charlton
Salary: £26,265 per annum + £500 bonus every 6 months (based on store performance)
Full-Time | Permanent
Location: Charlton, Greater London
Sector: Customer Service & Call Centre

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Join the UK’s No.1 for Self Storage – Where Service Meets Solutions
Are you a natural people person with a knack for sales and a passion for helping others? Our client, the UK’s leading provider of secure, flexible storage solutions, is on the lookout for a dedicated Customer Service Advisor to join their friendly team in Charlton.

With locations across London, this well-established company not only offers a variety of unit sizes and packaging supplies, but also additional business services including office space and mail handling. It’s a one-stop shop for customers — and your role will be key to ensuring their journey is smooth, supportive, and successful.

As an added perk, you’ll be eligible for a £500 bonus every 6 months, based on store performance — a great reward for your hard work and contribution.

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What You'll Be Doing

As a Customer Sales Advisor, you’ll be the welcoming face of the business, focused on delivering top-notch service while driving sales performance. Here's what you can expect:

• Hitting Sales Goals – Play your part in achieving store sales targets through upselling and smart customer engagement.
• Customer Connections – Identify customer needs and tailor solutions that meet them.
• Maintaining Standards – Keep the store looking sharp and compliant with health and safety practices.
• Handling Enquiries – Answer queries with confidence and enthusiasm, showcasing the full suite of services.
• Owning the Detail – Stay on top of daily admin, store tasks, and procedures to keep things running smoothly.
• Going Solo – Confidently manage the store solo when needed, taking on key holder responsibilities.
• Teamwork & Independence – Work seamlessly with colleagues or fly solo — you’re great at both.

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What You’ll Bring

To thrive in this role, you’ll need:

• Solid communication skills – written, verbal, and numerical.
• A customer-first mindset with excellent listening skills.
• Great attention to detail and strong self-motivation.
• The flexibility to work as part of a team or independently.
• The confidence to advise customers and champion products after your training.

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A Day in the Life

• Delivering excellent service to every customer who walks through the door or calls.
• Reaching — and exceeding — sales targets on a weekly, monthly, and annual basis.
• Taking responsibility as a key holder when lone working.
• Carrying out store walks and unit checks to ensure a safe and secure environment.
• Supporting store operations — including occasional forklift use, where trained.
• Helping to minimise customer debt through proactive account management.
• Pitching in with general duties to keep the store at its best.

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Ready to Step Into Something Bigger?
This is more than just a job — it’s a chance to grow with a respected brand, learn valuable skills, and be part of a supportive, energetic team. And with a £500 performance bonus available every 6 months, your efforts won’t go unnoticed.
Apply today - interview to take place ASAP with a view to a start soon thereafter