Sales Office Supervisor

We are currently recruiting for a Team Leader to join our clients  Central Sales Office. This key role is responsible for managing workflow related to all new build processing, administration, and communications. You will ensure tasks are completed to the highest standard, within agreed timescales, and in alignment with departmental KPIs.
Key Responsibilities

• Ensure all organisational policies are adhered to
• Complete all customer-related tasks within agreed deadlines
• Maintain efficient and effective work practices
• Communicate clearly and professionally with customers and Key Account Managers
• Produce accurate weekly and monthly reports
• Implement and manage KPI performance
• Oversee and coordinate workflow for the CSO team

Day-to-Day Duties

• Coordinate tasks for New Build Sites across designated accounts
• Build and maintain strong relationships with branch personnel, site managers, and procurement teams
• Liaise with Key Account Managers, Estimating and Technical departments, and all relevant internal stakeholders
• Handle all administrative duties, including processing call-offs, raising quotations, and responding to enquiries via phone and email
• Manage and resolve customer queries within agreed timescales
• Proactively support service delivery for all customer accounts
• Notify customers of any potential service delays or product shortages
• Organise team cover for planned and unplanned absences
• Contribute to continuous improvement initiatives, including systems and procedures
• Provide accurate reporting to customers (including site management) as required
• Maintain processing levels in line with team capacity
• Regularly review CSO processes to identify and recommend efficiency improvements
• Liaise with branches to confirm stock availability and delivery timelines
• Manage House Builder Bundles within the internal system
• Oversee all shared inboxes to ensure timely responses

Performance Measures

• Attendance and time management
• Volume of daily/weekly orders processed
• Accuracy and quality of order input (e.g., avoidance of duplication, errors, or incorrect details)
• Delivery performance tracking (e.g., missed timescales or product shortages)
• Monitoring and reduction of credit requests linked to order errors or delays
• Customer satisfaction and issue resolution

Essential Personal Attributes

• Excellent telephone and communication manner
• Highly organised and detail-oriented
• Proactive and capable of working on own initiative
• Positive, professional attitude
• Results-driven approach to workload

Skills, Experience, and Qualifications

• Strong numeracy and Excel reporting skills
• Effective communicator with internal and external stakeholders
• Ability to manage and balance team workload effectively
• Calm and composed under pressure
• Experience in team leadership or people management
• Confident in hosting and participating in virtual meeting

This is an onsite role, no Hybrid - Working full time Monday - Friday