Team Leader
063106349
£29,270 Per Annum
Full Time
Permanent
Tamworth, Staffordshire
Customer Service And Call Centre
Posted 5 hours ago
Expires In 29 Days
Job Description
Key Responsibilities
- Support National Account Managers with account coordination and reporting
- Monitor and improve margin performance and stock movement reports
- Handle credit control side notes within 48 hours
- Deliver exceptional customer service and maintain strong client relationships
- Coordinate product rollouts, refurbishments, and new site openings
- Ensure accurate order processing, despatch and invoicing for projects
- Liaise with internal teams, suppliers, and customers to ensure delivery targets
- Maintain accurate project databases and provide regular updates
- Delegate tasks to Account Coordinators and support their development
- Ensure sector delivers consistent and outstanding service
- Office-based customer service or sales support experience
- Strong verbal and written communication skills
- Highly organised with strong attention to detail
- Excellent time management and ability to prioritise workload
- Confident using IT systems and data reporting tools
- Experience working with KPIs and revenue targets
- Proven ability to work under pressure in a fast-paced environment
- Comfortable with phone-based communication (inbound and outbound)
- Knowledge of the catering equipment or hospitality industry
- Experience in project or account coordination roles
- Calm, confident, and enthusiastic
- Tenacious, methodical, and self-reliant
- Team player with initiative and problem-solving mindset
- Adaptable and open to change
- Driven by high standards and attention to detail
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